Refund Policy for
1. Introduction

At, we are committed to ensuring satisfaction for all our customers. This Refund Policy outlines the situations under which refunds will be given, the process for claiming a refund, and related details.

2. Refund Eligibility

You are eligible for a refund if:

The product you received is damaged or defective.
The product you received is not as described on our platform.
You did not receive your product within the guaranteed delivery time.
3. Non-Refundable Items

Certain products are exempt from being returned, including:

Perishable goods such as food, flowers, or plants.
Customized products.
Personal care items and cosmetics.
Downloadable software products.
4. Refund Process

To request a refund:

Contact our customer support team within [e.g., 7 days] of receiving the product.
Provide a detailed reason for your refund request, including photographic or video evidence where applicable.
Once your refund request is reviewed and approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
5. Late or Missing Refunds

If you haven’t received your refund after being notified of its processing:

First, check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact our customer support.
6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact our customer support.

7. Shipping Products Back

To return your product, you should mail it to our provided address. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

8. Changes to This Policy reserves the right to update or change this Refund Policy at any time. We will notify vendors and customers of any significant changes.

9. Contact Information

For more information about our Refund Policy, or if you have questions, please contact us at:
Axis Media SARL,
Beirut, Lebanon]